Example
A short-let or Airbnb host
Answers questions about check-in times, parking and local amenities, and passes booking or availability questions to the host with the guest's details.
AI chatbots • For small businesses
AI chatbots that answer customers and capture enquiries
A website chatbot answers your customers' common questions instantly — using information you approve — then collects their details and passes the conversation to you when a person is needed.
We build practical chatbots for small and local service businesses in Coventry, the West Midlands and across the UK, set up around how you actually work.
Every chatbot is scoped to your business — request a quote for a tailored price.
The problem
Why businesses add a chatbot
The same questions, every day
Prices, areas covered, opening times, parking, availability — answered again and again by phone and message.
Visitors leave out of hours
Someone lands on your website at 9pm with a question, finds no answer and contacts a competitor instead.
Enquiries arrive half-complete
You spend time going back and forth to get the basic details you need to quote or book.
You can't reply while you're working
On a job, with a client or driving — and new enquiries wait.
Deliverables
What we build for you
- ✓Answers from your approved information
- We gather your services, areas, opening hours, policies and FAQs, and you approve what the chatbot is allowed to say.
- ✓A branded chat window
- A chat button and window that match your website, working on mobile and desktop.
- ✓Enquiry capture
- The chatbot invites interested visitors to leave their name, contact details and what they need, and sends them to you straight away.
- ✓Prospect qualification
- Short, relevant questions — such as job type, location or preferred dates — so you know which enquiries to prioritise.
- ✓Handover to a person
- When a question needs you, the chatbot says so and offers a way to reach you: an enquiry form, WhatsApp or a callback request.
- ✓Guardrails and review
- Instructions that stop it inventing prices or promises, saved conversations you can read, and answer updates when your business changes.
Practical examples
Practical examples for local businesses
These are illustrations of how the service can be set up — not client results.
Example
An electrician
Asks whether the job is urgent, what needs doing and the postcode, then sends the enquiry to the electrician — and points genuine emergencies to the phone number.
Example
A beauty salon
Explains treatments using the salon's approved menu, shares the booking link and collects details from people with questions about a specific treatment.
Example
A garage
Answers MOT and servicing questions and collects the vehicle registration and a preferred date for the team to confirm.
Our process
How we work with you
Clear steps, plain English and no obligation until you're happy with the plan and price.
Request a quote- 1
Discovery
We learn about your customers, common questions and what a good enquiry looks like.
- 2
Approve the answers
We draft the chatbot's knowledge from your information and you approve it.
- 3
Build and test
We set up the chat window, enquiry capture and handover, then test it with realistic questions.
- 4
Launch
The chatbot goes live on your website, with alerts set up for new enquiries.
- 5
Review and improve
We review conversations and update answers within your agreed allowance.
Good to know
- A chatbot works on your website as text chat. Answering phone calls is a separate voice service — see our AI receptionist page.
- The chatbot only uses information you approve. We test it carefully and add guardrails, but no AI system is perfect, so it tells customers when to contact you directly.
- AI usage allowances, conversation review time and any integrations with your booking or customer systems are set out in your quote.
Prefer a bundle?
The LeadPower Always-Open Business System
£1,499 setup + £199 per month
The package covers one website, one combined chatbot and AI Enquiry Agent, and three agreed automation workflows. Ideal if you want your website, local SEO, AI assistant and enquiry automation handled together.
Real work
Projects we've delivered
We use one ourselves
The “Ask us a question” assistant on this website was built by LeadPower Creative. It answers from our approved packages and FAQs, saves conversations for us to review and offers visitors a “Leave my details” option when they'd like a personal reply. Try it using the button at the bottom of this page.
Demonstration — fictional garage
- Visitor
Hi, can I get an MOT this Saturday?
- Assistant
Yes — we test on Saturdays from 9am to 1pm. An MOT is £54.85. Would you like to request a slot?
↳ Answers from the business’s approved hours and prices - Visitor
Yes please. It’s a 2015 Ford Focus.
- Assistant
Thanks. What name and mobile number should the team use to confirm your slot?
↳ Asks only the questions the owner agreed - Visitor
Sam, 07700 900123. Could you also look at a warning light?
- Assistant
I’ve passed your MOT request to the team, with a note about the warning light — they’ll confirm a time and whether they can check it. You’ll get a text shortly.
↳ Records the enquiry, alerts the owner and hands over anything it shouldn’t decide
BM Sonola
Website redesign for BM Sonola LLC.
Hilltop Homes
Accommodation website built from the ground up.
These are website projects. We'll share relevant examples for ai chatbots when we discuss your quote.
Common questions
Frequently asked questions
Will the chatbot make things up?
We limit it to the information you approve and instruct it not to invent prices, promises or availability. When it isn't sure, it tells the customer and offers a way to reach you.
Can it book appointments?
It can collect appointment requests and preferred times, or send customers to your existing booking system. Direct booking into a calendar is possible for some systems and is scoped in your quote.
Can I read the conversations?
Yes. Conversations can be saved for you to review, so you can follow up and see which questions customers ask most.
Do I need a new website?
No. A chatbot can be added to most websites. We check your website and platform when preparing your quote.
What about privacy?
Visitors are told the conversation is saved, and we help you update your privacy notice. Customer details go only to you and the systems agreed in your quote.
How much does an AI chatbot cost?
It depends on how much the chatbot needs to know, any integrations and your expected usage. Request a quote for a tailored price, or see the Always-Open Business System for a bundled option.
Related services
AI Receptionist
AI receptionist for small businesses in Coventry, the West Midlands and the UK.
AI Agents for Businesses
AI agents for small businesses in Coventry, the West Midlands and the UK, explained in plain English.
Business Automation
Business automation for small businesses in Coventry, the West Midlands and the UK.
Request a quote for ai chatbots
Tell us about your business and what you'd like to achieve. We'll recommend the right approach with a tailored price. No payment required and no obligation.
Or email hello@leadpowercreative.com • Team hours Monday to Saturday, 9am–6pm (UK time)